Customer Service Specialist

The Customer Service Specialist serves as the operational heart of Xeltis's commercial launch, acting as the primary point of contact for customers, distributors, hospitals, and clinicians to ensure patient safety and smooth order processing. This role involves managing the end-to-end order lifecycle within the ERP system, coordinating logistics, and handling product complaints and returns. The specialist collaborates closely with Sales, Quality, Regulatory, Supply Chain, and Finance teams to maintain strong customer relationships and support the company's growth.