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Customer Service Specialist at Zopa - ApplyBlast

Customer Service Specialist

Zopa

1 day ago

3.3 on Glassdoor

Manchester, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Service Specialist at Zopa serves as the face of the bank, handling complex customer queries and managing escalations across a full range of products. This hybrid role involves supporting the customer service team and outsource partners to deliver high standards of customer experience while ensuring service levels and quality standards are met. The position requires multitasking and managing workload to continuously enhance the customer offering.

Responsibilities

Handle inbound and outbound customer interactions by phone chat and email
Resolve complex customer queries across banking products and services
Investigate and escalate complex issues to relevant teams

Skills

About Zopa

zopa.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2005

View Profile

Zopa is a UK fintech and challenger bank that began as a peer‑to‑peer lender and has evolved into a full-service digital bank. It offers current accounts with cashback, savings products, personal loans, and credit cards — all managed through a simple, secure mobile app. Zopa emphasizes transparent pricing, competitive rates and customer‑friendly features. Founded in 2005, it’s regulated in the UK and customer deposits are protected by the FSCS.