Customer Service Specialist_Night shift
Coupang(28 days ago)
About this role
Customer Service Specialist (Night Shift, Korean) responsible for handling escalated user inquiries that frontline agents cannot resolve. The role serves as a liaison across departments, identifies and improves SOP and system issues, and supports frontline staff through training, troubleshooting, and feedback. Night-shift schedule with shift allowance and initial in-office onboarding is required.
Required Skills
- Cross-Functional
- User Liaison
- Process Optimization
- System Troubleshooting
- Escalation Handling
- Training Support
- Feedback Reporting
- Korean
- Chinese
- English
+3 more
Qualifications
- Native Chinese
- TOPIK Level 5
- Basic English
About Coupang
coupang.jobsCloudflare is a web performance and security company that operates a large global edge network to accelerate and protect websites, APIs, and applications. Its core offerings include CDN, DNS, DDoS mitigation, SSL/TLS, WAF, bot management, and Zero Trust security, plus developer-focused edge services like Cloudflare Workers, Pages, R2 object storage, and Stream. Businesses and developers use Cloudflare to improve page load times, reduce bandwidth costs, simplify DNS and security management, and defend against attacks across a distributed, low-latency network.