ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Service Supervisor II at Abbott Laboratories - ApplyBlast

Customer Service Supervisor II

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Alajuela, Costa Rica

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves leading a customer service team to manage order processing, invoicing, and escalations while ensuring compliance with regulatory standards. The incumbent provides technical leadership on ERP systems, coaches staff, and drives continuous improvement in departmental processes. Key duties include supervising schedules, resolving complex customer issues, and supporting revenue recognition transactions.

Responsibilities

Lead and coach customer service team members to achieve performance goals
Manage order processing, invoicing, and revenue recognition transactions
Resolve complex customer escalations and provide technical leadership on ERP systems
Supervise work schedules and staffing levels to meet service targets
Drive continuous improvement in departmental processes and regulatory compliance

Skills

Qualifications

Bachelor's degree5+ years of customer service experience3+ years of supervisory experienceSAP experienceAdvanced English (C1)

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.