Customer Service Supervisor - Red Bridge

The Customer Service Supervisor at Mid-Continent Public Library ensures exceptional service standards by leading the front-line team, troubleshooting unexpected events, and assisting with reader services and account transactions. This pivotal role involves direct floor supervision, coaching staff on technology and library processes, coordinating room reservations, and maintaining facility order while acting as a primary point of contact for vendors. The position requires a hands-on approach to collection upkeep, outdoor material delivery, and guiding patrons through digital resources in an indoor-outdoor environment.