Customer Service Supervisor - Veterinary

The Customer Service Supervisor - Veterinary role at Cencora supports the MWI Animal Health business by managing daily queue operations across phone, email, chat, and case workflows to ensure high response times and customer experience standards. This position involves leading customer escalation resolutions, overseeing staffing and scheduling, and driving continuous improvement initiatives to maintain service levels and compliance. The supervisor also plays a key role in coaching team members, coordinating with cross-functional partners, and ensuring documentation quality and audit readiness.