Customer Service Supervisor
Heinz(5 months ago)
About this role
This role supports customer service operations by maintaining the purchase order backlog and ensuring timely follow-up and closure of orders. It also provides internal support to customer service analysts, tracks performance metrics, and prepares weekly reports. The position includes handling customer complaints and coordinating resolution and follow-up.
Required Skills
- Order Management
- Purchase Orders
- Customer Support
- Customer Complaints
- Issue Tracking
- Weekly Reporting
- Metrics Tracking
- SAP
- Microsoft Excel
- Communication
+4 more
Qualifications
- Business Administration
- Industrial Engineering
- Commercial Relations
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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