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Customer Service Supervisor at Piedmont Airlines, Inc. - ApplyBlast

Customer Service Supervisor

Piedmont Airlines, Inc.

4 months ago

3.1 on Glassdoor

Myrtle Beach, SC

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Supervisor at Piedmont Airlines manages the operational activities of the department to ensure industry-leading service for customers and airline partners. This leader coaches staff, corrects non-compliant behavior, and maximizes operational performance by proactively solving problems in a dynamic airport environment. The role requires driving equipment, managing varied duties, and adjusting to shifts including weekends, nights, and holidays to maintain quality service.

Responsibilities

Manage operational activities in accordance with established policies and procedures
Coach team members and provide career development opportunities
Correct non-compliant behavior and impose disciplinary action as required
Supervise personnel to ensure on-time performance and quality customer service
Drive motorized equipment in the airport ramp environment

Skills

Qualifications

Bachelor's Degree in AviationBachelor's Degree in Business

About Piedmont Airlines, Inc.

piedmont-airlines.com

Headquarters

Salisbury, Maryland, United States

Company Size

5001-10000 employees

Founded

1931

View Profile

Piedmont Airlines, Inc. is a wholly owned subsidiary of American Airlines Group (AAG) and a regional airline operating nearly 400 daily departures to 55+ cities throughout the eastern United States. Founded in 1931 and headquartered in Salisbury, MD, the company employs more than 11,000 aviation professionals across pilot, flight attendant, ground handling, and maintenance roles. Piedmont Airlines is a key feeder carrier within the American Airlines network, connecting passengers to over 1,000 destinations worldwide.