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Customer Service Supervisor at Waste Connections - ApplyBlast

Customer Service Supervisor

Waste Connections

4 months ago

3.0 on Glassdoor

Vancouver, BC

Onsite

Full Time

Executive

0 applicants

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About this role

As a Customer Service Supervisor at Waste Connections of Canada, you will lead a team of representatives to ensure service excellence and operational efficiency. The role involves monitoring performance metrics, managing escalated customer issues, and collaborating with internal departments to improve service delivery.

Responsibilities

Supervise and coach a team of customer service representatives for high performance
Monitor call volume and service levels to ensure operational targets are met
Handle escalated customer inquiries and complex billing or service issues
Oversee customer account management including setup, modifications, and cancellations
Provide training and performance feedback to foster team development