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Customer Service Supervisor at Spence Diamonds - ApplyBlast

Customer Service Supervisor

Spence Diamonds

2 months ago

3.9 on Glassdoor

Ottawa, Ontario, Canada

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Service Supervisor leads a team of service representatives, ensuring high-quality support for luxury goods and jewelry customers. The role focuses on maintaining service standards, handling escalations, and collaborating with the sales support department to enhance customer satisfaction.

Responsibilities

Supervise daily customer service operations
Train and coach service team members
Handle escalated client issues

Skills

About Spence Diamonds

spencediamonds.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

51-200 employees

Founded

1978

View Profile

Spence Diamonds is a jewelry retailer specializing in engagement rings and fine diamonds. It emphasizes a modern, customer-first shopping experience with curated collections, customization options, and transparent pricing. The brand focuses on high-quality diamonds and in-house craftsmanship, offering both online and showroom purchasing. Spence Diamonds aims to demystify diamond buying through education, fair policies, and a seamless, risk-free buying journey.