ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Service Supervisor at Eversource Energy - ApplyBlast

Customer Service Supervisor

Eversource Energy

2 months ago

3.7 on Glassdoor

Manchester, New Hampshire, United States

Hybrid

Full Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The role leads a team of approximately 15 residential or business customer service representatives in a 24/7 contact center, ensuring high‑quality service and customer satisfaction. Responsibilities include coaching, handling escalated calls, monitoring performance metrics, and collaborating on staffing and process improvements.

Responsibilities

Lead a team of Customer Service Representatives to deliver high-quality service
Handle escalated customer calls and resolve complex issues
Monitor performance metrics and implement improvement initiatives

Skills

Qualifications

Bachelor's degree in Business or related discipline

About Eversource Energy

eversource.com

Headquarters

Hartford, Connecticut, United States

Company Size

10001+ employees

View Profile

Eversource is an energy provider serving customers in Connecticut, Massachusetts and New Hampshire. Access your residential account, report outages, and more.