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Securus Technologies
The Customer Service Supervisor leads a team of Customer Service Representatives, overseeing training, performance metrics, and quality audits to ensure high customer satisfaction and first‑call resolution. This role manages workflow, handles escalated inquiries, and collaborates with other departments to implement process improvements and meet call center objectives.
Securus Technologies delivers communication, information management, and self-service solutions for corrections agencies and the families they serve.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Securus Technologies.
20% below the average for this role
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