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Customer Service Supervisor at Eightfold - ApplyBlast

Customer Service Supervisor

Eightfold

1 year ago

3.3 on Glassdoor

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Service Supervisor drives timely, solution-oriented decisions to ensure accurate and efficient order processing while upholding high standards of efficiency and quality. This role involves supervising and leading the Customer Service/Order Management team, developing training programs, and analyzing metrics to improve service delivery. The position requires strong leadership, analytical skills, and extensive experience with SAP to support the order-to-cash process and enhance overall customer experiences.

Responsibilities

Supervise and lead Customer Service team to ensure timely order processing
Develop and implement training programs to enhance team skill levels
Define and document quote-to-cash workflow procedures and policies

Skills

About Eightfold

eightfold.ai

Headquarters

Santa Clara, California, United States

Company Size

201-500 employees

Founded

2016

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