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© All Rights Reserved. ApplyBlast.com
greenshield
The Customer Service Supervisor provides critical leadership within the Contact Centre, driving strong performance, coaching excellence, and employee engagement across a team of approximately 15 Customer Service Representatives. This role is central to a period of significant cultural, operational, and performance transformation, requiring an experienced leader to effectively manage both unionized and non-unionized environments. The position involves leading teams through ongoing changes while partnering with leadership to deliver on service level objectives and enhance the overall customer experience.
GreenShield offers a model of care that integrates insurance benefits with health providers to simplify your health journey and improve health outcomes. It provides comprehensive health and dental benefits solutions for individuals and organizations across Canada. By aligning coverage with care delivery, GreenShield aims to streamline access and outcomes through a coordinated network of providers. Customer support is available in English and French, reflecting its Canadian focus.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for greenshield.
8% above the average for this role