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Customer Service Support Representative - INBOUND at Labcorp - ApplyBlast

Customer Service Support Representative - INBOUND

Labcorp

2 days ago

4.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Labcorp is seeking a remote Customer Service Support Representative to act as a liaison between the company, customers, and patients, resolving routine requests and complex inquiries while maintaining accurate records. The role involves communicating professionally with internal and external stakeholders, troubleshooting basic technical issues, and supporting initiatives to improve customer satisfaction and business performance. This position requires a strong focus on customer service, patient care, and the ability to thrive in a fast-paced environment.

Responsibilities

Resolve customer inquiries and maintain CRM data in compliance with HIPAA
Research and resolve complex inquiries using internal databases and systems
Review test forms for accuracy and correct discrepancies per standard procedures

Skills

About Labcorp

labcorp.com

Headquarters

Burlington, North Carolina, United States

Company Size

10001+ employees

View Profile

Labcorp is a global life sciences and healthcare company that provides diagnostic laboratory testing and drug development services. It operates clinical laboratories and digital testing solutions for patients and providers while supporting biopharma companies with clinical trial services, central laboratory capabilities, and development analytics. Labcorp’s testing, data and research platforms help guide healthcare decisions across clinical care, research and commercial drug development worldwide.