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Customer Service Support Representative at Labcorp - ApplyBlast

Customer Service Support Representative

Labcorp

13 days ago

4.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Labcorp Genetics is seeking a Customer Service Support Representative to serve as a frontline contact for patients, provider offices, and insurance carriers. The role involves handling inbound and outbound calls to resolve patient account inquiries, address billing questions, and assist with payment options. This position requires utilizing multiple systems to research and resolve issues efficiently while maintaining performance standards in a fast-paced environment.

Responsibilities

Handle inbound and outbound calls to resolve patient accounts receivable and billing inquiries
Initiate payment plans for patients with outstanding balances and explain financial responsibility
Research and resolve patient inquiries using multiple resources while maintaining performance goals

Skills

About Labcorp

labcorp.com

Headquarters

Burlington, North Carolina, United States

Company Size

10001+ employees

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Labcorp is a global life sciences and healthcare company that provides diagnostic laboratory testing and drug development services. It operates clinical laboratories and digital testing solutions for patients and providers while supporting biopharma companies with clinical trial services, central laboratory capabilities, and development analytics. Labcorp’s testing, data and research platforms help guide healthcare decisions across clinical care, research and commercial drug development worldwide.