Informa Group Plc.
The Customer Service Team Lead will manage a team to drive results and deliver excellent customer service in line with best practices and company policies. This hybrid role involves leading by example, managing complex customer issues, and collaborating with a global team to improve customer satisfaction and operational efficiency. The position requires strong leadership skills, experience in customer service processes, and the ability to implement process improvements.
Headquarters
London, England, United Kingdom
Company Size
10001+ employees
Founded
1998
Informa is a global B2B information services company that connects specialists with knowledge through events, digital products, and data-driven insights. Its divisions include Informa Markets, Informa Connect, Informa Festivals, and Informa TechTarget, serving professionals across dozens of specialist markets worldwide. Informa has announced plans to separate its academic publishing business (Taylor & Francis) to focus fully on B2B Markets and expand internationally in B2B Live Events.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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