Customer Service Team Lead (f/m/x) - remote

refurbed(1 month ago)

RemoteFull TimeManager$112,973 - $148,779 (estimated)Customer Service

About this role

Refurbed is hiring a Customer Service Team Lead to join its Customer Service department at a fast-scaling, remote-first e-commerce company focused on refurbished products and sustainability. The role supports a high-performing, customer-centric culture and contributes to the company’s mission to reduce consumption impact. The position is embedded in a profitable, rapidly growing European marketplace with hybrid flexibility and professional development opportunities.

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Required Skills

People Leadership
Operational Execution
Customer Escalations
Communication
Performance Metrics
Case Management
Stress Management
Process Improvement
AI Tools
KPI Monitoring

+5 more

About refurbed

refurbed.de

refurbed is a European online marketplace for professionally refurbished electronics — from iPhones and laptops to household appliances — sold up to about 40% cheaper than new. Products are renewed and quality‑checked by certified refurbishers and come with at least a 12‑month warranty and customer support. The company markets localized sites across many European countries and promotes sustainability by extending device lifecycles and reducing electronic waste.

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