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Customer Service Team Lead at Mixam - ApplyBlast

Customer Service Team Lead

Mixam

4 months ago

Chicago, United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Team Lead in the printing industry oversees a team to ensure high-quality client support and operational efficiency. The role involves managing customer inquiries, resolving issues, and coordinating with internal departments to maintain service standards.

Responsibilities

Lead and mentor the customer service team to achieve performance goals
Resolve complex customer inquiries and escalate issues when necessary
Monitor service quality and implement improvements to customer satisfaction
Coordinate with production teams to address printing-related customer concerns
Analyze customer feedback to identify trends and operational opportunities

Skills

About Mixam

mixam.com

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

View Profile

Mixam is an online print services company that helps businesses, creators, and self-publishers order customized printed products through a digital platform. It offers printing for books, magazines, catalogs, brochures, and marketing materials, along with tools that simplify quoting, file upload, and production management. Mixam operates in the commercial printing and publishing services industry, combining e-commerce convenience with professional print manufacturing.