Henkel
The Customer Service Team Lead is responsible for overseeing a sub‑team of CS agents, ensuring high quality order‑to‑cash processes, and driving performance against SLAs and KPIs. The role coordinates customer service activities, manages escalations, supports order management, and collaborates with finance and sales to maintain customer satisfaction and operational excellence.
Headquarters
Düsseldorf, North Rhine-Westphalia, Germany
Company Size
10001+ employees
Founded
1876
Learn more about Henkel ✓ Henkel operates globally with leading innovations, brands, and technologies in two business areas: Adhesive Technologies and Consumer Brands
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Henkel.
Henkel didn’t post a salary, so this is our estimate from similar listings.
45% above the average for this role
Customer Sales & Support Center Order Management Team Supervisor
GRUNDFOS
Customer Service Team Member
Danfoss
Senior Specialist - Customer Excellence
Stryker
Accounting & Order Management Team Leader
oraclecloudinfrastructure
Regional Supply Chain Manager - Customer Service
Sika AG
Front Line Manager - Supply Chain Management
genpact