Customer Service Team Lead

Berger Moving & Storage is seeking a Customer Service Team Lead to oversee the daily activities and performance of the Move Coordination team while managing a personal pipeline of moves and accounts. This role involves providing leadership, coaching, and support to team members, handling customer escalations, and collaborating with the Director of Operations on team development and process improvements. The position requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.