Customer Service Team Leader

As a Customer Service Team Leader at Paddy Power, you will serve as the welcoming host for customers in retail shops, ensuring an outstanding experience through best-in-class service and a friendly atmosphere. The role involves engaging warmly with visitors, promoting Paddy offers, and creating a positive environment that exceeds customer expectations. You will be responsible for handling customer queries, assisting with bets across various channels, and maintaining shop presentation standards. In the absence of the Shop Manager, you will oversee all shop operations to ensure smooth functioning.