Customer Service Team Member

This 12-month fixed-term role delivers advanced customer care and consultative sales as part of a customer-centric service model. The position serves as a key point of contact for families and funeral directors, providing expert advice on memorial options while ensuring every interaction is handled with professionalism, empathy, and care. The role involves managing the full sales journey from enquiry to finalisation, maintaining accurate documentation, and building trusted relationships with customers and stakeholders.