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Customer Service / Tech Support Rep – Tech Products (Remote) at Concentrix - ApplyBlast

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix

5 months ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A remote Customer Service and Technical Support Representative provides frontline support for tech products via phone and internet, troubleshooting hardware and software issues while resolving customer inquiries. The role involves documenting ticket information, maintaining product knowledge across various devices, and delivering expert solutions in a fast-paced, multi-tasking environment.

Responsibilities

Provide inbound and outbound customer support via phone and internet
Troubleshoot technical issues related to hardware and software
Document and retrieve information in customer databases
Maintain broad knowledge of client products including smartphones and tablets
Deliver world-class customer service experiences with a helpful attitude

Skills

Qualifications

High School Diploma or GED

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.