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Customer Service / Tech Support Rep – Tech Products (Remote) at Concentrix - ApplyBlast

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix

5 months ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role provides remote customer service and technical support for tech products, handling inbound and outbound calls to resolve routine hardware and software issues. Employees must maintain broad knowledge of devices like smartphones, tablets, and computers while effectively troubleshooting problems. The position requires working from a quiet home office within Canadian provinces and adhering to rotating shift schedules.

Responsibilities

Answer customer questions about products and services
Resolve technical issues related to hardware and software
Provide inbound customer support using provided guides
Track and document information in company databases
Maintain broad knowledge of client tech products

Skills

Qualifications

High School Diploma

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.