Customer Service Technician III

A Customer Service Technician III provides technical support to internal and external customers by responding to requests via phone, email, or in person. The role involves resolving customer issues using knowledge of repair centers, asset management, and ERP systems while documenting interactions and coordinating with AV resources. This position requires maintaining professional relationships with clients and ensuring timely resolution of service inquiries. The ideal candidate possesses mechanical aptitude and experience in manufacturing environments with preferred familiarity with UGVs or MRP skills.