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Customer Service Technician III at AeroVironment - ApplyBlast

Customer Service Technician III

AeroVironment

5 months ago

3.5 on Glassdoor

Erie, PA

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Service Technician III delivers world-class support to internal and external customers, responding to technical inquiries via phone, email, or in-person to resolve issues and ensure high satisfaction. This role involves coordinating across resources, documenting interactions, and utilizing repair centers, asset management, and specific business processes to meet customer needs effectively.

Responsibilities

Respond to customer requests via phone, email, or in person
Provide technical support to resolve customer issues
Utilize repair centers and asset management processes
Document all interactions in the designated database
Coordinate with AV resources to complete inquiries

Skills

Qualifications

High School Diploma or GEDBachelor's Degree PreferredU.S. Citizenship Required

About AeroVironment

avinc.com

Headquarters

Arlington, Virginia, United States

Company Size

1001-5000 employees

Founded

1971

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AV is a leading manufacturer of Unmanned Aircraft Systems, Unmanned Aerial Vehicles, Loitering Munition Systems, Unmanned Ground Vehicles used for surveillance and reconnaissance by the United States Military, U.S. allies and Commercial Industries. AV also manufactures High-Altitude Pseudo-Satellites.