Customer Service - Telecommunication Vacancies

Philip Morris International(2 years ago)

Cairo, EgyptOnsiteFull TimeJunior$62,159 - $83,032 (estimated)Customer Service

About this role

An Advisor I, Customer Service (Telecommunications Specialist) provides front-line support for customers of internet, phone, and TV services through phone and online channels. The entry-level role is based in Cairo and focuses on learning product-specific knowledge and operating standards while representing the company's brand.

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Required Skills

Technical Troubleshooting
Customer Service
Communication
Empathy
Problem Solving
Multitasking
Call Handling
Product Knowledge
KPI Adherence
Shift Flexibility

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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