Customer Service Trainer
Cubic Corporation(2 months ago)
About this role
The Customer Service Trainer develops, maintains, and delivers training and reference materials for Cubic contact center staff to ensure proficiency in program rules, technical systems, software applications, and soft skills. The role evaluates trainee performance, provides feedback for continuous improvement, and trains contact center leadership on supervisory functions, quality procedures, and program compliance.
Required Skills
- Training Development
- Curriculum Design
- Instructional Design
- E-Learning
- Adult Education
- Coaching
- CRM Systems
- Microsoft Office
- SharePoint
- PowerPoint
+3 more
Qualifications
- Bachelor's Degree
- Equivalent Professional Experience
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