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Customer Service with German at Accenture - ApplyBlast

Customer Service with German

Accenture

4 months ago

3.9 on Glassdoor

Bucharest

Onsite

Full Time

Junior

0 applicants

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About this role

A bilingual customer support specialist in Bucharest who logs and resolves client issues, manages incidents, and provides voice support via inbound/outbound calls. The role requires documenting troubleshooting efforts in data tools while developing comprehensive knowledge of customer environments and service level agreements.

Responsibilities

Log and resolve internal and external customer problems and requests
Perform incident notification and escalation for proper management attention
Maintain knowledge of customer business environments and service level agreements
Document troubleshooting efforts in data capture tools
Provide voice support by handling inbound or outbound employee calls

Skills

Qualifications

Bachelor's DegreeHigh School Degree

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.