Hastings Direct
The Customer Service role involves supporting customers through phone and digital chat channels, delivering a market-leading experience by answering questions, making changes, and adding products. The position requires strong communication skills, adaptability across channels, and attention to detail to ensure consistent, high-quality service. Employees will undergo a 12-week training program before transitioning to hybrid working.
Headquarters
Bexhill-On-Sea, England, United Kingdom
Company Size
1001-5000 employees
Hastings Direct is an agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike, and home insurance products. With over 4,800 colleagues, the company operates from offices in Bexhill-on-Sea, Leicester, and London. Hastings Direct is known for its dynamic, flexible culture and commitment to serving customers across the UK.
Hastings Direct Case Study | Customer Stories
Apr 29, 2025
How an established insurance company became digital-first
Jun 19, 2025
Complex car hire scam targeting insurance claims exposed
Sep 2, 2025
Hastings Direct migrates Guidewire and other applications to Azure VMware Solution, increasing performance by 1.6 times
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hastings Direct.
23% below the average for this role
Jan 23, 2024
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