Customer Services Representative

The Customer Services Representative assists in the day-to-day management of customer accounts and supports the account management team by triaging inquiries related to renewals, cost containment programs, and captive questions. This role serves as the primary point of contact for internal and external stakeholders, ensuring timely and successful resolution of customer needs through effective communication and problem-solving. The position involves coordinating between departments, maintaining records, and building strong relationships with key customer contacts and internal business partners.