Customer Services Specialist I

NATIONAL(1 month ago)

BelfastOnsiteFull TimeJunior$40,491 - $55,088 (estimated)Information Technology

About this role

Support Specialist I at CME Group is an entry-level IT role focused on providing first-line computing assistance to internal employees. The position handles initial incident intake via help desk systems, manages authentication and access, and ensures appropriate escalation to senior support when required. The role helps maintain employee productivity by supporting basic hardware, software, and connectivity needs.

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Required Skills

Password Resets
Hardware Troubleshooting
Software Distribution
License Tracking
Authentication
Diagnostics
Remote Connectivity
Problem Management
Help Desk
Ticketing Systems

+1 more

Qualifications

A Levels in Computing

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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