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© All Rights Reserved. ApplyBlast.com
Naperville Public Library
The Customer Services Specialist supports all customer service functions within the library, acting as a lead to train staff, manage schedules, and resolve complex customer issues. This role involves processing materials, verifying accounts, handling financial transactions, and ensuring high standards of service for patrons and staff. The position also includes coordinating workflow, supporting public service desks, and participating in library consortium activities.
Headquarters
Naperville, Illinois, United States
Company Size
201-500 employees
Founded
1898
Naperville Public Library serves the fourth-largest city in Illinois, providing library services to a community of nearly 150,000 across three locations: Nichols Library, Naper Boulevard Library, and 95th Street Library. The library offers wide-ranging collections in print, digital and audio books, movies, music, video games, and board games, and hosts hundreds of in-person and virtual programs each year for all ages. Consistently recognized with Library Journal’s prestigious five-star rating, Naperville Public Library emphasizes broad access, community engagement, and high-quality services and resources.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Naperville Public Library.
28% below the average for this role
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