Customer Solution Center Rep 3 - Technical

The Customer Solution Center Rep 3 - Technical serves as the first point of contact for end-users, managing the ticket queue and providing technical support to resolve incidents within established service level agreements. The role involves troubleshooting issues, maintaining communication with users, and escalating incidents when necessary to ensure high customer satisfaction. Additionally, the position requires monitoring IT system health, contributing to knowledge management, and supporting operational tasks across Windows and Citrix environments.