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Customer Solutions Center Representative 1 at Pennsylvania Housing Finance Agency - ApplyBlast

Customer Solutions Center Representative 1

Pennsylvania Housing Finance Agency

2 months ago

3.5 on Glassdoor

Harrisburg, Pennsylvania, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Solutions Center Representative 1 serves as the first point of contact for clients of the Pennsylvania Housing Finance Agency, providing accurate information, resolving inquiries, and delivering high‑quality service related to housing programs and loan servicing. The role involves handling inbound calls, assisting borrowers with account and payment questions, and ensuring compliance with agency policies and regulations.

Responsibilities

Answer inbound customer calls and provide loan information
Process payments and resolve account discrepancies
Document interactions and ensure regulatory compliance

Skills

About Pennsylvania Housing Finance Agency

phfa.org

Headquarters

Harrisburg, Pennsylvania, United States

Company Size

201-500 employees

Founded

1972

View Profile

The Pennsylvania Housing Finance Agency (PHFA) is a state agency that has been providing affordable housing solutions to Pennsylvanians since 1972. PHFA offers low-interest mortgage loans, homebuyer counseling, foreclosure prevention assistance, and rental and senior housing opportunities. The agency serves homebuyers, homeowners, renters, and housing professionals across Pennsylvania through a wide range of loan programs and community revitalization initiatives.