Customer Solutions Officer (Retentions)
Citi(1 month ago)
About this role
The Customer Service Analyst 1 in CBPS at Citi is a multi-skilled role supporting offshore clients by addressing external customer issues across escalation, retention, collections, billing and telesales. The role focuses on providing ongoing customer service support and acting as a point of contact between internal partners and external clients.
Required Skills
- Customer Service
- Investigations
- Analysis
- Risk Management
- Communication
- Presentation
- Client Relations
- Escalation
- Billing
- Collections
+1 more
Qualifications
- Bachelor's Degree
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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