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Customer Succes Manager, Enterprise at ServiceTitan - ApplyBlast

Customer Succes Manager, Enterprise

ServiceTitan

4 months ago

3.4 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Customer Success Manager for ServiceTitan's Enterprise Max tier, you will manage a curated portfolio of strategic, high-growth contractor accounts nationwide. Serving as an executive-facing advisor, you will translate automation strategies into measurable business outcomes through deep onsite engagement and tailored retention plans. This role requires shaping long-term value realization for top-tier clients while collaborating closely with specialist teams to drive platform adoption.

Responsibilities

Own a portfolio of 20 strategic Max customers with strong growth potential
Develop Executive Success Plans connecting automation strategy to business goals
Conduct strategic onsite visits and facilitative business reviews at client sites
Proactively mitigate adoption risks and drive long-term customer retention
Partner with internal product teams to surface actionable customer feedback