Customer Success Account Manager- Duluth, MN
AWE plc(1 month ago)
About this role
The Signature Customer Success Manager at UPS manages a large portfolio of smaller customers, focusing on driving customer satisfaction and retention at scale. The role leverages dashboards and reporting to identify patterns, prevent churn, and enable customers to maximize value from UPS products and solutions. It emphasizes efficient, largely virtual engagement and scalable account growth.
Required Skills
- Account Management
- Customer Success
- Issue Management
- Upselling
- Cross Selling
- Product Adoption
- Data Analysis
- Reporting
- Communication
- Organizational Skills
+1 more
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