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Customer Success Account Manager at Panduit - ApplyBlast

Customer Success Account Manager

Panduit

5 months ago

3.4 on Glassdoor

Tinley Park, IL

Hybrid

Full Time

Executive

0 applicants

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About this role

The Customer Success Account Manager at Panduit acts as the primary operational partner for strategic accounts, aligning customer demand with internal operations and business objectives. This role drives success through proactive forecasting, operational planning, and cross-functional collaboration to ensure exceptional service and inventory readiness. Candidates will monitor order activities, resolve operational challenges, and maintain accurate reporting while collaborating with sales, supply chain, and product teams.

Responsibilities

Manage demand forecasting and pipeline visibility for strategic accounts
Lead routine business reviews to communicate updates and support throughout the order lifecycle
Monitor order activity and shipment risks while collaborating with internal teams to resolve issues
Drive operational excellence by analyzing account performance and maintaining accurate forecasting data
Support customer requirements and pricing requests through collaboration with sales and product management