Customer Success Agent

This fully remote, full-time role offers a clear path to start in customer support and grow into a licensed Customer Success Agent role within Innovative Financial Group, a subsidiary of Humana. The position involves providing empathetic, compliant support during the 2026 Annual Enrollment Period while building foundational knowledge of Medicare and multi-carrier operations. After the enrollment period, eligible associates will participate in company-supported licensing and training to transition into licensed customer success responsibilities in early 2027.