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© All Rights Reserved. ApplyBlast.com
Authentic
The Customer Success Agent role at Authentic involves supporting small business policyholders with their insurance coverage needs through phone, email, and chat interactions. The position focuses on handling escalations, policy changes, billing issues, and retention efforts while collaborating with internal teams to improve processes and AI tools. This role offers a fast path for growth within the insurance industry, working with modern support technologies in a dynamic, inclusive environment.
Authentic builds the infrastructure powering specialty insurance programs, providing brokers and carriers with a tech-enabled, end-to-end program management solution. Their platform features a rate-quote-bind engine, competitive and configurable pricing, and real-time data visibility. Authentic operates in the specialty insurance industry, helping brokers deliver well-priced programs faster while improving carrier margins.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Authentic.
Authentic didn’t post a salary, so this is our estimate from similar listings.