Customer Success Analyst
Semaphoresolutions
About this role
Semaphore is building its first Customer Success Analyst team to support customers using a new laboratory platform, Labbit. The role involves handling technical queries, troubleshooting Tier 1 issues, and documenting processes, with opportunities to learn about the product and domain of health sciences.
Skills
About Semaphoresolutions
semaphoresolutions.comSemaphore Solutions designs and implements intelligent software and informatics to automate and optimize end-to-end workflows for clinical, molecular diagnostics, research, and life‑science laboratories. They provide strategic consulting, system implementation, informatics support, and custom scientific software development to connect instruments, data pipelines, and laboratory systems. Serving diagnostic labs, research institutions, and life‑science organizations, Semaphore helps teams scale operations, improve throughput, and maintain regulatory compliance. Their focus is practical digital transformation—engineering lab workflows to reduce errors, accelerate testing, and enable reproducible, data‑driven science.
About Semaphoresolutions
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Semaphoresolutions.
Salary
$70k – $84k
per year