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Customer Success Analyst at Radiance Technologies - ApplyBlast

Customer Success Analyst

Radiance Technologies

4 months ago

3.4 on Glassdoor

Beavercreek, OH

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Success Analyst at Radiance analyzes customer data and usage metrics to identify trends, reduce churn, and optimize the customer journey. The role involves creating reports and dashboards using SQL, Python, and Tableau to inform strategy for Product and Customer Success teams.

Responsibilities

Analyze usage metrics and health scores to identify trends
Translate complex data sets into actionable strategic insights
Monitor key metrics to proactively identify at-risk customers
Collaborate with product teams to refine internal workflows

Skills

Qualifications

Top Secret ClearanceUS CitizenshipBachelor's degree in Data Analytics

About Radiance Technologies

radiancetech.com

Headquarters

Huntsville, Alabama, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Radiance Technologies is an employee-owned defense technology company that delivers intelligence analysis and warfighter support to the U.S. Intelligence Community, Department of Defense, and NASA. It develops and integrates capabilities in cyber, directed energy, artificial intelligence and machine learning, hypersonics, and space systems to provide innovative solutions for national security missions.