Customer Success Analyst

The Customer Success Analyst facilitates a smooth customer on-boarding process and manages the post-sales customer lifecycle to ensure loyalty and satisfaction. This role acts as the primary point of contact for exhibitors and sponsors, driving engagement and retention through proactive communication and personalized account management. The position leverages platforms like Salesforce and PowerBI to track activities, manage sponsorship fulfillment, and generate insightful reports while collaborating with internal teams to streamline workflows.