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Customer Success Associate - Dublin (DACH) at Datadog - ApplyBlast

Customer Success Associate - Dublin (DACH)

Datadog

5 months ago

4.0 on Glassdoor

Dublin, Ireland

Hybrid

Full Time

Junior

1 applicant

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About this role

As a Customer Success Associate at Datadog, you will build strategic relationships with high-volume customers to drive product adoption and identify growth opportunities while ensuring successful retention. This role requires acting as an internal advocate and advisor to help clients leverage the observability platform effectively, while managing requests and monitoring usage trends. You will collaborate cross-functionally with support, product, finance, and legal teams to deliver a positive customer experience and seamlessly pivot account management strategies.

Responsibilities

Identify target opportunities and manage the full sales cycle with customers
Manage customer requests including technical support and billing questions
Pivot account management strategy based on unique customer requirements
Monitor usage trends to uncover renewal risks and support adoption
Negotiate contract terms and overcome pricing objections for upsell activities

Skills

Qualifications

1+ Years Customer Account Facing Experience

About Datadog

datadoghq.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.