Customer Success Associate
Shorthand
About this role
Shorthand is seeking a Customer Success Associate to help clients achieve their publishing goals using the Shorthand platform. The role involves guiding users, building relationships, providing support, and collaborating with various teams to ensure customer satisfaction.
Skills
About Shorthand
shorthand.comShorthand is a visual storytelling platform for creating immersive, media-rich longform content—feature articles, digital magazines, reports, and internal comms—without coding. Its browser-based, no-code editor includes responsive templates and multimedia building blocks (images, video, audio, maps and data visualizations), plus collaboration and hosting so teams can design and publish interactive web stories quickly. Used by publishers, brands and organizations, Shorthand adds customization, analytics and enterprise features (workflow and SSO) to support scalable, high-quality editorial and marketing storytelling.
About Shorthand
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Shorthand.
Salary
$60k – $80k
per year