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© All Rights Reserved. ApplyBlast.com
Toughcommerce
An early-stage startup is seeking a Customer Success Associate to own front‑line support, ensure customers are supported and successful, and collaborate with product and CX leadership. The role involves handling support tickets, troubleshooting issues, tracking feedback trends, and growing into broader responsibilities such as phone support, onboarding, and proactive outreach.
Tough Commerce is an all-in-one construction operations software platform purpose-built for complex, equipment-based construction businesses such as volumetric concrete, concrete pumping, and hydrovac excavation companies. It streamlines the full job lifecycle—from scheduling and dispatch to field data capture, billing, and payments—replacing disconnected tools and manual processes. The platform offers real-time job visibility, automated invoicing, customer ordering, and integrations with accounting and fleet management systems.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Toughcommerce.
3% below the average for this role