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Customer Success Associate at Figure - ApplyBlast

Customer Success Associate

Figure

4 days ago

3.6 on Glassdoor

Reno, Nevada, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Success Associate serves as the primary point of contact for prospective and existing customers, managing inbound calls, chats, and emails to provide expert guidance on products and application processes. This role involves troubleshooting issues, conducting video notary sessions, and contributing to the continuous improvement of customer support processes. The position requires a customer-focused individual who thrives in a fast-paced environment and is eager to learn about blockchain technology and financial services.

Responsibilities

Handle inbound calls, chats, and emails from customers
Help customers navigate the application process and resolve issues
Conduct video notary sessions with attention to detail

Skills

About Figure

figure.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Figure is America's #1 non-bank HELOC lender and a blockchain-powered financial technology company offering a broad range of lending and investment products, including Home Equity Lines of Credit, Cash-Out Refinance, DSCR Loans, and Crypto-Backed Loans. Through its Figure Markets platform, it also provides yield-generating and borrowing products such as Democratized Prime, Flex Rate Loans, and YLDS. Figure leverages blockchain to deliver faster approvals, lower costs, and greater transparency across its financial services.