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Customer Success Associate at Figure - ApplyBlast

Customer Success Associate

Figure

4 hours ago

3.6 on Glassdoor

Charlotte, North Carolina, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Success Associate role at Figure involves serving as the primary point of contact for customers, helping them navigate the application process, and resolving issues related to financial products like HELOCs. The position requires strong communication skills, attention to detail, and the ability to explain complex financial concepts clearly. This role offers growth opportunities within a leading fintech company, with no prior fintech experience required.

Responsibilities

Serve as first point of contact for customers across phone, chat, and email
Help customers navigate application processes and resolve blockers
Complete compliance-related steps accurately and consistently

Skills

About Figure

figure.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Figure is America's #1 non-bank HELOC lender and a blockchain-powered financial technology company offering a broad range of lending and investment products, including Home Equity Lines of Credit, Cash-Out Refinance, DSCR Loans, and Crypto-Backed Loans. Through its Figure Markets platform, it also provides yield-generating and borrowing products such as Democratized Prime, Flex Rate Loans, and YLDS. Figure leverages blockchain to deliver faster approvals, lower costs, and greater transparency across its financial services.